FAQS
Frequently Asked Questions
Below we have listed some common frequently asked questions we get when it comes to the Love and Laugh Venue.
For all refund/cancellation/rescheduling requests, please complete our request form (click here):
Refund requested 30 days or more from event date will receive refund of any monies given minus 25% admin fee & processing fees.
Refund requested 15 to 29 days or more from event date will receive refund of any monies given minus 50% admin fee & processing fees.
Refund requested 14 days or less from event date will receive no refund of any monies given & processing fees.
To actually book your rental date and time with us, we require 4 things:
Filled out Quote Form
Sign Rental Contract
35% Deposit
Valid US Drivers License/Passport
Once we receive those 4 things, your rental date and time us officially booked. Remember, bookings are first come, first serve.
Decorations are encouraged as we are a blank canvas. However, you may not use any nails or anything that might puncture the walls in any way. We suggest using light adhesive tape in order to not damage anything. No glitter, confetti, powder or balloons with the confetti inside can be used.
There is absolutely no drug use or smoking of any kind tolerated on premises or within 50 feet of the building including loitering or congregating outside on the sidewalk at any time during the facility rental.
If any staff member finds butts, ashes, burns or drug paraphernalia after your rental, a $500 fee will be automatically charged to the credit card we have on file - NO EXCEPTIONS!
A 30-day notice is required for all cancellations to receive a full deposit refund less 25% admin & processing fee. Refund requested 15 to 29 days or more from event date will receive refund of any monies given minus 50% admin & processing fee. Refund requested 14 days or less from event date will receive no refund of any monies given.
In the event of such cancellation, the Event Host (Renter) will not be liable for payment of any fees for cancelled programs, nor will Love and Laugh Event Venue have any further liability or obligations with regard to the cancelled events. Should such action prove necessary, Love and Laugh Event Venue guarantees that it will provide suitable time for re-scheduling.
Please complete the form below to proceed with canceling your rental with us. Please be aware that processing your cancellation may take up to fourteen (14) business days. Refunds can take up to 14 days to be deposited back into your account.
Pets are allowed with prior approval and must be cleaned up after, while you are using the space. If any damage exists from your pet or any pet during your rental time, extra charges will be billed at your expense.
Once we confirm your event date/time & details, you will receive an invoice for final payment via email and/or text message.
NOTE
If your Event is booked within 30 days, final payment is due IMMEDIATELY - NO EXCEPTIONS!
If your Event is booked outside of 30 days, final payment is due 30 days prior to your event - NO EXCEPTIONS!
3 things are required to hold your event:
$225 refundable deposit
Love and Laugh Agreement/Contract
A non-refundable deposit of 35% of total rental fee if your event is outside of 30 days. If your event is within 30 days, the total amount is due immediately.
Yes
No, postponements are considered cancellations.
It is the amount we hold to cover potential loss or damage to the facility. Please allow up to 5 business days after your event for our staff perform their exit walkthrough. If the facility was left in clean and good condition, and no damage or loss, we will refund your security deposit up to 14 days after your event. Banking delays may occur which is out of our control.
Depending on the event type, a staff member might be present during your event time. Typically, a staff member will be there to open the venue and lock-up the venue. Please remember, if a staff member is present, they are not there to help you setup, breakdown or cleanup - that is your responsibility! They are simply there to answer any questions and assist you with any venue questions.
Please use the button below to see our "Terms of Service" & "Privacy Policy" Information.
Yes. Event decorations/items can only be delivered during your rental item and must be removed prior to your rental end time. If any rental items/truck are left after your rental ends, your deposit will be forfeited.
This processing fee is added to all rentals due to the increase in merchant processing fees that we are charged. Unfortunately, we have to add this fee to your Invoice/Quote in order to process your payments. ☹️
Yes, alcohol is allowed at our location. For additional details about alcohol permits, please visit https://www.abc.nc.gov/. You do not require a permit if you are solely offering wine and beer. ABC of North Carolina requires a Limited Special Occasion Permit ($50) for liquor. A $150 non-refundable fee will be added to your event rental if alcohol will be served at your event. This fee is separate from the permit fee.
