Question 1

What is your Refund Policy?

Accepted Answer

For all refund/cancellation/rescheduling requests, please complete our request form (click here)(https://www.loveandlaughvenue.com/cancel-reschedule-rental):
 • Refund requested 30 days or more from event date will receive refund of any monies given minus 25% admin fee & processing fees.
 • Refund requested 15 to 29 days or more from event date will receive refund of any monies given minus 50% admin fee & processing fees.
 • Refund requested 14 days or less from event date will receive no refund of any monies given & processing fees.

Question 2

What is required to officially book my date and time?

Accepted Answer

To actually book your rental date and time with us, we require 4 things:

1. Filled out Quote Form
2. Sign Rental Contract
3. 35% Deposit
4. Valid US Drivers License/Passport

Once we receive those 4 things, your rental date and time us officially booked. Remember, bookings are first come, first serve.

Question 3

Can we Decorate the Venue?

Accepted Answer

Decorations are encouraged as we are a blank canvas. However, you may not use any nails or anything that might puncture the walls in any way. We suggest using light adhesive tape in order to not damage anything. No glitter, confetti, powder or balloons with the confetti inside can be used.

Question 4

Is Smoking Allowed?

Accepted Answer

There is absolutely no drug use or smoking of any kind tolerated on premises or within 50 feet of the building including loitering or congregating outside on the sidewalk at any time during the facility rental.

• If any staff member finds butts, ashes, burns or drug paraphernalia after your rental, a $500 fee will be automatically charged to the credit card we have on file - NO EXCEPTIONS!

Question 5

What is your cancellation policy?

Accepted Answer

A 30-day notice is required for all cancellations to receive a full deposit refund less 25% admin & processing fee. Refund requested 15 to 29 days or more from event date will receive refund of any monies given minus 50% admin & processing fee. Refund requested 14 days or less from event date will receive no refund of any monies given.

In the event of such cancellation, the Event Host (Renter) will not be liable for payment of any fees for cancelled programs, nor will Love and Laugh Event Venue have any further liability or obligations with regard to the cancelled events. Should such action prove necessary, Love and Laugh Event Venue guarantees that it will provide suitable time for re-scheduling.

Please complete the form below to proceed with canceling your rental with us. Please be aware that processing your cancellation may take up to fourteen (14) business days. Refunds can take up to 14 days to be deposited back into your account.

Cancel/Reschedule My Rental  (https://www.loveandlaughvenue.com/cancel-reschedule-rental)

Question 6

Are Pets allowed?

Accepted Answer

Pets are allowed with prior approval and must be cleaned up after, while you are using the space. If any damage exists from your pet or any pet during your rental time, extra charges will be billed at your expense.

Question 7

When is my final balance due?

Accepted Answer

Once we confirm your event date/time & details, you will receive an invoice for final payment via email and/or text message.

NOTE
 • If your Event is booked within 30 days, final payment is due IMMEDIATELY - NO EXCEPTIONS!
 • If your Event is booked outside of 30 days, final payment is due 30 days prior to your event - NO EXCEPTIONS! ​

Question 8

How much is it to hold my event?

Accepted Answer

3 things are required to hold your event:
 • $225 refundable deposit 
 • Love and Laugh Agreement/Contract
 • A non-refundable deposit of 35% of total rental fee if your event is outside of 30 days. If your event is within 30 days, the total amount is due immediately.

Question 9

Is setup and breakdown included in my rental time?

Accepted Answer

Yes

Question 10

Can I make changes to me rental/event time?

Accepted Answer

No, postponements are considered cancellations.

Question 11

Why is a security deposit needed?

Accepted Answer

It is the amount we hold to cover potential loss or damage to the facility. Please allow up to 5 business days after your event for our staff perform their exit walkthrough. If the facility was left in clean and good condition, and no damage or loss, we will refund your security deposit up to 14 days after your event. Banking delays may occur which is out of our control.

Question 12

Will Love & Laugh Staff be there during my Event?

Accepted Answer

Depending on the event type, a staff member might be present during your event time. Typically, a staff member will be there to open the venue and lock-up the venue. Please remember, if a staff member is present, they are not there to help you setup, breakdown or cleanup - that is your responsibility! They are simply there to answer any questions and assist you with any venue questions.

Question 13

How do I view your Terms of Service & Privacy Policy?

Accepted Answer

Please use the button below to see our "Terms of Service" & "Privacy Policy" Information.

Question 14

Can I have Event Decorations delivered?

Accepted Answer

Yes. Event decorations/items can only be delivered during your rental item and must be removed prior to your rental end time. If any rental items/truck are left after your rental ends, your deposit will be forfeited.

Question 15

What is the 2.5% processing fee added to my Invoice/Quote?

Accepted Answer

This processing fee is added to all rentals due to the increase in merchant processing fees that we are charged. Unfortunately, we have to add this fee to your Invoice/Quote in order to process your payments. ☹️

Question 16

Is outside alcohol permitted in your venue?

Accepted Answer

Yes, alcohol is allowed at our location. For additional details about alcohol permits, please visit https://www.abc.nc.gov/. You do not require a permit if you are solely offering wine and beer. ABC of North Carolina requires a Limited Special Occasion Permit ($50) for liquor. A $150 non-refundable fee will be added to your event rental if alcohol will be served at your event. This fee is separate from the permit fee.

FAQS

Frequently Asked Questions

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